Return policy
As a customer in the European Union you have the right to return your order within 14 days of receiving it, no questions asked. To be eligible, the artwork must be returned in its original, undamaged condition and in its original packaging. Commissioned and custom-made pieces, which are created specifically for you, are excluded from this right of withdrawal.
How to return your order
To start a return, simply email us at info@amniotiart.com with your order number within the 14-day window and we will send you clear return instructions. Please pack the artwork as carefully as it arrived — original packaging is strongly recommended, as each piece is fragile and the return is shipped at your own responsibility until it reaches us.
How to track and trace your return
We always recommend sending your return with a tracked and insured courier service, and keeping the tracking number. This protects the artwork in transit and lets you follow its journey back to the studio. Once it arrives, we will confirm receipt by email and begin inspecting the piece right away.
Refunds
After we receive and inspect the returned artwork, we will notify you of the outcome and process your refund to the original payment method. Approved refunds usually appear in your account within 5–10 business days. The original shipping cost and the cost of return delivery are not refundable unless the item arrived damaged or faulty.